This Refund, Exchange & Cancellation Policy (“Refund Policy”) applies to bookings made through https://spb.poletynashare.ru/en, operated by:
Individual Entrepreneur Mliunko Kristina
Registered in the Republic of Armenia
Registration number: 20269697
Legal address: 0010, RA, Yerevan, 1 Amiryan Street
Email: info@poletynashare.ru
Phone: +374 44 582581
The Company acts as a booking agent and intermediary. The actual balloon flight is performed by an independent Service Provider.
This Refund Policy forms an integral part of the Terms & Conditions.
1. Statutory Right of Withdrawal
For distance contracts, consumers have the right to withdraw from the contract within the period provided by applicable Armenian consumer protection legislation, generally 14 days for a contract for services, unless a statutory exception applies.
The withdrawal period for a service contract generally begins on the date the contract is concluded.
The Customer may exercise this right by sending a clear statement of withdrawal to:
Email: info@poletynashare.ru
The Customer is not required to provide a reason for exercising a statutory withdrawal right.
Where the law provides an exception to the right of withdrawal, the relevant statutory exception shall apply.
2. Services Requested to Begin Before the Withdrawal Period Ends
If the Customer expressly requests that the service begin before the expiry of the statutory withdrawal period, the consequences provided by applicable law shall apply.
Where applicable law provides that the Customer must pay for services already supplied before withdrawal, the amount payable will be calculated in accordance with the law and the part of the service actually provided.
Where the service has been fully performed after the Customer’s express request and the Customer has been properly informed of the legal consequences, the statutory right of withdrawal may not apply where the law provides for such an exception.
3. Customer Cancellation
A Customer may request cancellation of a booking at any time by contacting:
Email: info@poletynashare.ru
The legal right of withdrawal described in Section 1 remains unaffected.
Outside the statutory withdrawal period, cancellation and refund conditions may depend on:
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the selected service;
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the date of the flight;
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the Service Provider’s cancellation conditions;
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whether the service has already begun;
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applicable law.
The specific cancellation conditions applicable to the booking will be communicated to the Customer where they differ from the general policy.
4. Rescheduling by the Customer
A Customer may request a change of flight date by contacting the Company as early as possible.
Rescheduling is subject to availability.
Where the Service Provider permits a date change, the booking may be transferred to another available date without additional charge or subject to a reasonable charge disclosed to the Customer in advance.
A rescheduling request does not cancel or suspend the Customer’s statutory rights.
5. Weather Cancellation
Balloon flights are dependent on weather and flight safety conditions.
The pilot and/or Service Provider has the final authority to determine whether the flight can safely take place.
If a flight is cancelled or postponed because of:
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unsuitable wind;
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rain;
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poor visibility;
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thunderstorms;
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other unsafe weather conditions; or
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another safety-related operational circumstance,
the Customer will normally be offered:
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an alternative flight date; or
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a refund where an alternative date cannot reasonably be provided or where a refund is required by applicable law.
No cancellation fee will be charged where the Company or Service Provider cancels the flight for safety or weather reasons.
6. Cancellation by the Service Provider
If the Service Provider cancels a confirmed flight for operational or other reasons not caused by the Customer, the Company will make reasonable efforts to offer:
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an alternative date; or
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a refund where appropriate or required by applicable law.
The Customer will be informed as soon as reasonably possible.
7. Cancellation Due to Airspace or Regulatory Restrictions
A flight may be postponed or cancelled because of airspace restrictions, governmental requirements, aviation restrictions or other circumstances outside the reasonable control of the Company or Service Provider.
In such circumstances, the Customer will be offered an alternative date or another remedy in accordance with applicable law and the circumstances of the booking.
8. Customer No-Show or Late Arrival
If the Customer fails to arrive at the designated meeting point at the agreed time, or arrives too late for the flight to take place, the booking may be treated as a no-show.
In such circumstances, the Customer may lose the right to a refund or may be charged a rescheduling fee, subject to applicable law and the specific conditions of the Service Provider.
The Company recommends contacting customer support as soon as possible if the Customer expects to be late or cannot attend.
9. Safety-Related Refusal of Participation
The pilot or Service Provider may refuse participation where the Customer:
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is visibly under the influence of alcohol or drugs;
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refuses to follow safety instructions;
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presents a safety risk;
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does not meet mandatory participation requirements;
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provides materially incorrect information affecting safe participation.
Where the refusal results from the Customer’s own conduct or failure to comply with disclosed requirements, a refund may not be available, subject to applicable law.
10. Exchange or Replacement of Services
Because a balloon flight is a weather-dependent experience performed on a specific date, physical exchange or replacement of the service is generally not applicable.
Where appropriate, the Company may offer:
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a change of flight date;
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an equivalent service;
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another available flight option.
Any such alternative is subject to availability and applicable law.
11. Gift Certificates
Where gift certificates are offered, their validity period and conditions of use are stated at the time of purchase.
A gift certificate may generally be rescheduled or used on another available date subject to its stated conditions.
Mandatory consumer rights remain unaffected.
12. Refund Procedure
Where a refund is approved, the Company will normally refund the amount to the original payment method.
The Company may request information reasonably necessary to process the refund.
The processing time may depend on:
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the payment service provider;
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the acquiring bank;
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the Customer’s issuing bank.
The Company will initiate the refund within the period required by applicable law or, where no statutory period applies, within a reasonable period after the refund has been approved.
13. Partial Refunds
Where only part of a booking is refundable, the refundable amount will be calculated according to:
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the applicable law;
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the part of the service already provided;
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the terms applicable to the booking;
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the circumstances of cancellation.
The Customer will be informed of the refund amount before the refund is processed where reasonably possible.
14. Complaints and Refund Requests
Refund requests and complaints should be sent to:
Email: info@poletynashare.ru
Please include:
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Customer name;
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booking number;
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date of booking;
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scheduled flight date;
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description of the request;
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relevant supporting information.
The Company aims to respond to customer enquiries within one business day.
15. Mandatory Consumer Rights
Nothing in this Refund Policy limits or excludes any mandatory consumer rights provided by the laws of the Republic of Armenia.
Where a provision of this Refund Policy conflicts with a mandatory provision of applicable law, the mandatory legal provision shall prevail.
16. Governing Law
This Refund Policy is governed by the laws of the Republic of Armenia, subject to mandatory consumer protection provisions applicable to the Customer.
17. Contact Information
Individual Entrepreneur Mliunko Kristina
Registered in the Republic of Armenia
Registration number: 20269697
Legal address: 0010, RA, Yerevan, 1 Amiryan Street
Email: info@poletynashare.ru
Phone: +374 44 582581