Privacy Policy

Effective date: 09.09.2026

This Privacy Policy explains how Individual Entrepreneur Mliunko Kristina (“Company”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you use https://spb.poletynashare.ru/en or make a booking through the website.

The Company is registered in the Republic of Armenia.

Company details:

Individual Entrepreneur Mliunko Kristina
Registered in the Republic of Armenia
Registration number: 20269697
Legal address: 0010, RA, Yerevan, 1 Amiryan Street
Email: info@poletynashare.ru
Phone: +374 44 582581

1. Our Role

The Company operates an online booking service for balloon flight experiences.

The Company acts as a booking agent and intermediary between customers and independent local balloon flight operators, pilots and other service providers.

To arrange a booking, we may need to provide relevant customer information to the Service Provider and other service partners involved in completing the booking.

2. Personal Data We May Collect

Depending on the service and booking, we may collect:

full name;
telephone number;
email address;
booking information;
selected service and date;
number of participants;
information necessary to arrange the flight;
payment and transaction information;
correspondence with customer support;
technical information relating to website use, such as IP address, browser type and device information, where collected by our website or service providers.

We seek to collect only information reasonably necessary for the relevant purposes.

3. Purposes of Processing

Personal data may be processed for the following purposes:

processing and managing bookings;
confirming reservations;
communicating with customers;
arranging the actual service with the Service Provider;
processing or confirming payments;
handling cancellations, refunds and rescheduling;
providing customer support;
responding to complaints and requests;
complying with legal and regulatory obligations;
preventing fraud and misuse;
maintaining and securing the website;
improving the website and our services where legally permitted.

Personal data will not be used for unrelated purposes without an appropriate legal basis.

4. Legal Basis

Personal data may be processed where processing is necessary:

to enter into or perform a contract with the Customer;
to provide the requested booking service;
to comply with legal obligations;
to protect legitimate interests where permitted by law;
on the basis of the Customer’s consent where consent is required.

Where consent is used as the legal basis, the Customer may withdraw consent in accordance with applicable law.

Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.

5. Sharing Personal Data

We may share relevant personal data with:

the Service Provider responsible for the booked flight;
payment service providers and acquiring banks;
website hosting and technical service providers;
customer-support or communication service providers;
professional advisers where reasonably necessary;
public authorities where disclosure is required by law.

We provide only information reasonably necessary for the relevant purpose.

We do not sell customers’ personal data.

6. Payment Information

Payments are processed through external payment service providers.

The Company does not normally store complete bank card numbers, CVV/CVC codes or other full card authentication data.

Payment providers may process payment information under their own privacy policies and security procedures.

Customers should review the relevant payment provider’s terms and privacy information where applicable.

7. Service Providers

Because the Company acts as a booking agent, certain customer information may need to be transferred to the independent Service Provider performing the actual balloon flight.

The information may include the Customer’s:

name;
telephone number;
email address;
booking date;
number of participants;
information necessary to arrange the flight.

The Service Provider may process this information to arrange and perform the booked service and to communicate with the Customer.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

providing the booked service;
managing customer relationships;
handling refunds and complaints;
complying with legal, accounting and tax obligations;
resolving disputes;
protecting the Company’s legitimate interests.

When personal data is no longer necessary, it will be deleted, anonymised or otherwise securely disposed of where appropriate and legally permitted.

9. Data Security

We take reasonable organisational and technical measures to protect personal data against:

unauthorised access;
accidental loss;
destruction;
alteration;
unauthorised disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure.

10. Cookies and Technical Data

The website may use cookies and similar technologies for purposes such as:

website functionality;
security;
remembering user preferences;
analytics;
improving website performance.

Where legally required, consent will be obtained before using non-essential cookies or similar technologies.

Customers may also control certain cookies through their browser settings.

11. Customer Rights

Subject to applicable law, a data subject may have the right to:

request information about the processing of their personal data;
request access to personal data held about them;
request correction of inaccurate or incomplete data;
request deletion or restriction of processing where legally applicable;
withdraw consent where processing is based on consent;
object to certain processing;
exercise other rights provided by applicable Armenian law.

Requests should be sent to:

Email: info@poletynashare.ru

We may need to verify the identity of the person making the request before providing access to personal data or making changes.

12. Children’s Data

The website is not intended to knowingly collect personal data from children independently of their parent or legal representative where such consent is required by law.

Where a booking involves a minor, personal data may be processed where necessary to arrange the service and in accordance with applicable law and the requirements of the Service Provider.

13. International Data Transfers

Some technical or payment service providers may process personal data outside the Republic of Armenia.

Where personal data is transferred to another country, the Company will take the measures required by applicable law for such transfer and processing.

14. Third-Party Websites

The website may contain links to third-party websites, including payment services, communication platforms or Service Provider websites.

The Company is not responsible for the privacy practices of third-party websites.

Customers should review the privacy policies of those websites before providing personal data.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

our services;
website functionality;
legal requirements;
data processing practices.

The updated version will be published on this website together with its effective date.

16. Contact Us

For questions, requests or complaints concerning personal data processing, please contact:

We aim to respond to personal-data enquiries within one business day, unless a longer period is permitted or required by applicable law.

17. Applicable Law

This Privacy Policy is governed by the applicable laws of the Republic of Armenia.

Nothing in this Privacy Policy limits any mandatory rights available to a data subject under applicable law.